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Cancellation Policy

Cancellations/Missed Appointments: If you cannot keep your appointment(s), please notify the spa via phone a minimum of 24 hours before your scheduled appointment. We have the right to charge 50% of the service amount for no call, missed appointments and no shows. Continuous no shows and no call missed appointments will be required to pay for full services in advance. This policy is strictly enforced. * A debit/credit card is required to book services; this is simply to hold the appointment and you will not be charged at this time.* 

Arrival Time: We kindly ask that you arrive a minimum of 20 minutes prior to your appointment, this is to ensure enough time to change into a robe/slipper and relax before your appointment! We do not give extensions of treatment times to late arrivals, so we do not inconvenience our other guests who arrived at their scheduled time. We appreciate your time and consideration. 

Terms and Conditions for Service

TERMS AND CONDITIONS: Please understand upon receiving a service with Luxe Day Spa, you will be required to sign a client intake form agreeing to our Terms and Conditions for receiving a service. Any provide personal information depending on the service you are receiving, will never, under any circumstances, be shared with a third party and will be stored securely in an encrypted database accessible to management only. 

 

Terms and Conditions are subject to change. You understand and agree that the terms and conditions contained herein are subject to change without notice.


MINORS: A consent form must be signed by an adult for children ages 17 and below before scheduled appointments. We are not allowing children to be waiting in our lobby or relaxation room while the adult-parent/guardian receives services. We do allow children and individuals under the age of 18 to receive services at the spa with the following guidelines: Nail Care treatments anyone is allowed, Massages are only to be booked for guests 16 and over with the provided signed consent form from an adult. Facial treatments are only to be booked for guests 12 and over with the provided signed consent form from an adult.

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